How We Gradually Built Our CI Model

INTERVIEW – Cleveland Clinic has been on a lean journey for a few years now. In this interview, their Medical Director and Chief Nursing Officer talk continuous improvement, metrics, and sustaining results. Interviewees: Lisa Yerian and Meredith Foxx Roberto Priolo: When and how did the lean journey of the Cleveland Clinic begin? Lisa Yerian: In…

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New Ways to Address an Old Problem

FEATURE – Freeing up beds is an age-old problem for hospitals. The medical area of this Catalan hospital group has found in lean a creative way to solve it.  Words: Dr. Àlex Culla, Dr. Maria Lopez-Dieguez and Dr. Helena Camell Llari Having more beds available is the number one concern for most hospitals, and the…

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Can We Still Learn from Toyota Suppliers in Japan?

FEATURE – Fresh off a study tour in Japan, the authors wonder if there is anything left to learn from Toyota’s network of suppliers in the age of AI and digital. Hint: it’s a rethorical question. Words: Michael Ballé and Alice Mathieu In a world of digital apps and generative AI, is there still something…

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Transforming our Business with Daily Management

CASE STUDY – By leveraging Daily Management (DM), Supergasbras was able to change its trajectory and add more value to the customer in a critical sector for society. Words: Adriana Carneiro and Robson Gouveia Supergasbras belongs to SHV Energy, a global distributor of off-grid energy, which provides 140,000 tons/month of Liquified Petroleum Gas (LPG) to…

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Building Industry and Trade Association Partnerships Is a Must

Every industry and business navigates the most challenging environment ever. The “great recession”, COVID-19, Supply Chain Disruptions, record inflation, the “great resignation” the war in Ukraine, energy challenges, and deglobalization all represent the new era of chronic uncertainty. Every executive wants to know where to turn and the best place is building Industry and Trade…

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Faster Delivery, Happier Customer

We are sharing an exciting new video documentary mini-series from Planet Lean on Lean initiatives across the globe! Tune in for the next episode next week. WEB SERIES – In the fourth and final episode of Season 1 of our docuseries, we visit home improvement and gardening retailer Leroy Merlin and learn about their efforts…

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Establishing Kill Chains in Business Operations

In my book, “State of Readiness” is a brief discussion on “Effects Chains” (pgs 271-277); which is really a re-branding (for purposes of sensibilities) of “kill chains” that I borrowed from military parlance and adapted to business. In the context of the military, a kill chain refers to a series of stages or steps that…

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Unlocking Employee Engagement: Driving Productivity and Profits

Summary: As a business leader, you hold the key to unlocking the full potential of your workforce. However, achieving high levels of employee engagement is no easy feat. If you are like most American businesses today, two out of your three employees or teammates are not engaged. And that, according to Gallup, is the highest engagement…

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Banking on Lean

We are sharing an exciting new video documentary mini-series from Planet Lean on Lean initiatives across the globe! Tune in for the next episode next week. WEB SERIES – Episode 3 of our docuseries on lean in Brazil takes us to the second largest bank in the country. Learn how Bradesco is striving to improve…

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