Operational Excellence Mixtape: April 24, 2020

Thanks as always to Ryan McCormick for this… Healthcare – Creating Value for Patients Paul O’Neill was a pioneer in establishing an all-encompassing pursuit of safety and zero harm as the path to excellence and profitability at Alcoa, and then later in healthcare.  Sadly, we lost Paul O’Neill last week.  Mark Graban delivers an excellent tribute…

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Digital KPIs: Your keys to measuring digital transformation success

By Clint Boulton Senior Writer, CIO | APR 22, 2020 3:00 AM PDT Ask a CIO how he or she quantifies the impact of their digital transformations and you may get a quizzical look. Most CIOs don’t have metrics for gauging the success of digital projects, such as new mobile apps or chatbots. But CIOs who fail to quantify these initiatives…

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Song Parody: If I Had a Million Kaizens

Republished from Mark Graban’s Lean Blog By Mark Graban leanblog.org I was cleaning out my hard drive (I hesitate to call that “5S-ing”)… moving some files to an external disk and deleting others. I stumbled across something fun that I wrote back in 2012. I don’t think I ever published it here because I was…

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6 habits of digital transformation leaders

April 18, 2020 By EY.com Companies investing more in new technology make more money. Here’s why, and how you can accelerate your digital transformation. Our latest research finds that companies that excel at digital transformation share six habits. Digital transformation leaders that exhibit these six habits enjoy better financial performance than companies that have yet…

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To weather a crisis, build a network of teams

By Andrea Alexander , Aaron De Smet, Sarah Kleinman, and Marino Mugayar-Baldocchi Imagine you are a tenured CEO of a company. You have led your organization through many adverse events.  You have followed a playbook, and moved to a “command and control” style to address the cascading effects of various perils. But now you’re dealing with a…

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Bringing up Baby, the Lean and Agile Way

Stuck at home during a pandemic? Put your process expertise to use. Eric Arno Hiller APR 17, 2020   Coronavirus has changed a lot of things in America—especially in urban areas, where there are heightened precautions. It is even more chaotic when you have your first newborn baby, like my wife and me. Babies are…

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How AI is transforming retail

The Digital CIO By: Zeus Kerravala, CIO Before the coronavirus hit, consumer expectations were already changing and creating challenges in the retail industry. And CIOs, who historically had little to do with developing new customer experiences, were increasingly being tasked with driving innovation. To deliver Amazon-like here-and-now products and services and build brand loyalty, they…

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Operational Excellence Mixtape: April 10, 2020

Republished from Mark Graban’s Lean Blog By Mark Graban leanblog.org By Ryan McCormack Thanks as always to Ryan McCormick for this… Healthcare – Creating Value for Patients Healthcare and hospital staff around the world are working tirelessly to provide care during this crisis. I thank everyone that is selflessly sacrificing in service to all of…

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Learning Lessons in Uncertain Times

Change management and lean, your time is now. Jill Jusko APR 06, 2020 We are living through some crazy, challenging and uncertain times. I am sitting here working from home because, like many of you, in the wake of COVID-19 our company is doing what it can to ensure employee safety and has encouraged us…

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Toyota shares its ‘secret sauce’ to help D-FW nonprofits do more

By Sabrina Corsiga10:00 AM on Aug 30, 2019 Deep inside Toyota’s North American headquarters in Plano, there is a small group of dedicated professionals with a specific set of skills. Their sole purpose? To share Toyota’s “secret sauce” with society. This 16-person team, called the Toyota Production System Support Center (TSSC), shares Toyota’s culture of empowering…

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