Posts by Christina Fazzari
The Best Quality Tools to Use in 2023
In today’s competitive market, it is essential for businesses to deliver high-quality products and services. Achieving this requires a systematic approach to quality management, which involves the use of quality tools. Quality tools include techniques, methods, and approaches to improve the quality of their products, processes, and services. These tools allow businesses to identify issues,…
Read MoreBreaking New Ground in Product Development
INTERVIEW – Drawing on 33 years of experience working in product development at Caterpillar, the interviewee reflects on lean in engineering. INTERVIEWEE: Steve Shoemaker, former Vice President of Engineering, Caterpillar Inc. Roberto Priolo: You have an impressive career in Caterpillar. Would you take us through it, while touching on some of the key milestones in…
Read MoreYour Guide to Total Quality Management
Total Quality Management (TQM) is an approach that plays a pivotal role in improving quality for businesses. It’s a philosophy that emphasizes the importance of customer satisfaction, continuous improvement, and employee involvement. TQM is a holistic approach that involves all employees, from top management to front-line workers, in an effort to improve quality. The goal…
Read MoreLean’s on the Menu
VIDEO INTERVIEW – This hotel in the Canary Islands is bringing lean to its Kitchen Department, hoping to streamline the process and provide a better service to diners. Interviewees: Javier Gomez, Leo Milanesio, Aaron Quintana and Pedro González THE INTERVIEWEES Javier Gomez (left) is Director of Hotel Cristina. Leo Milanesio (right) is a Change Agent.…
Read MoreHow We Gradually Built Our CI Model
INTERVIEW – Cleveland Clinic has been on a lean journey for a few years now. In this interview, their Medical Director and Chief Nursing Officer talk continuous improvement, metrics, and sustaining results. Interviewees: Lisa Yerian and Meredith Foxx Roberto Priolo: When and how did the lean journey of the Cleveland Clinic begin? Lisa Yerian: In…
Read MoreNew Ways to Address an Old Problem
FEATURE – Freeing up beds is an age-old problem for hospitals. The medical area of this Catalan hospital group has found in lean a creative way to solve it. Words: Dr. Àlex Culla, Dr. Maria Lopez-Dieguez and Dr. Helena Camell Llari Having more beds available is the number one concern for most hospitals, and the…
Read MoreCan We Still Learn from Toyota Suppliers in Japan?
FEATURE – Fresh off a study tour in Japan, the authors wonder if there is anything left to learn from Toyota’s network of suppliers in the age of AI and digital. Hint: it’s a rethorical question. Words: Michael Ballé and Alice Mathieu In a world of digital apps and generative AI, is there still something…
Read MoreTransforming our Business with Daily Management
CASE STUDY – By leveraging Daily Management (DM), Supergasbras was able to change its trajectory and add more value to the customer in a critical sector for society. Words: Adriana Carneiro and Robson Gouveia Supergasbras belongs to SHV Energy, a global distributor of off-grid energy, which provides 140,000 tons/month of Liquified Petroleum Gas (LPG) to…
Read MoreFaster Delivery, Happier Customer
We are sharing an exciting new video documentary mini-series from Planet Lean on Lean initiatives across the globe! Tune in for the next episode next week. WEB SERIES – In the fourth and final episode of Season 1 of our docuseries, we visit home improvement and gardening retailer Leroy Merlin and learn about their efforts…
Read MoreBanking on Lean
We are sharing an exciting new video documentary mini-series from Planet Lean on Lean initiatives across the globe! Tune in for the next episode next week. WEB SERIES – Episode 3 of our docuseries on lean in Brazil takes us to the second largest bank in the country. Learn how Bradesco is striving to improve…
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