Transformation Talent Available – Immediately!

Recruiter Contact

Tim Meier

Candidate Development Manager

941-900-4539

About

SENIOR DIRECTOR OPERATIONAL EXCELLENCE

Leadership professional with extensive experience in complex business system transformation and implementation of new business processes with accelerated internal growth in a company. Expert in Strategy Alignment/Hoshin Kanri, Balanced Scorecard, Six Sigma DMAIC, DFSS and Lean / Agile application, teaching and mentoring in a variety of areas including IT, marketing, human resources, finance, and manufacturing. Wide-ranging experience in both large and small business environments, domestic and international.

ACHIEVEMENTS/HIGHLIGHTS

Optimized Claims vendor management process focusing on clear assessment, management, and reduction of vendor risk, including data driven operational decisions with vendors and an adaptable structure for both current established vendors and new vendors (flexible, repeatable, scalable) resulting in $5M impact to internal expense and vendor spend.
Created a new value stream to improve contractor onboarding and offboarding, ensuring improved cybersecurity posture and reduced expenses resulting in a projected $25.6M savings. Led a team to design and implement full end-to-end enterprise-wide processes, connecting intake, risk assessment / onboarding and individual contractor provisioning resulting in an improved flow and full visibility of work and contractors.
Closed gap of timely and efficient issuance of an indemnity claim payment resulting in total $6.8M impact. Reduced payment cycle time by 50%, eliminated unnecessary vendor support, established full visibility of the work, eliminating greater than 25% of adjusters time spent tracking payment by implementing a continuous improvement system.

EMPLOYMENT HISTORY

Operational Excellence Director

Led small team and 28 engagements creating overall impact of $65MM by leveraging lean methodologies and helping leaders drive measurable improvement through eliminating waste and creating transparency into increased speed of service to customers, improved quality and reduced cost of cross-functional end-to-end processes and value streams

Principal Consultant

Closed key performance gap by introducing, facilitating, and executing strategy alignment workshop and deployment process with Global Information Security leadership team and broader organization including further integrating into lean and agile ways of working.

Senior Manager, Performance Management Practice

DMAIC Master Black Belt Candidate and Performance Management Practice Leader responsible for reporting top business level commitment dashboard (scorecard), managing regular reporting process and cascading dashboard and related key performance indicators (KPIs) to next levels of the business.

Affordability Manager / Project Manager

Affordability manager for largest program, building current and future cost curves, identifying targeted metrics and driving technology integration with strong project planning and fact-based decision making.

Lean Six Sigma Engineer / Business Excellence Project Manager

Successful reduction of non-value added labor and materials at multiple sites by executing on the top 10 value streams to identify waste and build/implement improvement projects.