Recruiter Contact
Troy Wood

President

(317)-660-6339

About

Director of Continuous Improvement

A highly accomplished and customer-focused leader with over 25 years of experience in pharmaceutical, chemical manufacturing, and logistics industries. He has a proven track record of creating high-performing and inclusive teams, driving operational excellence, and implementing continuous improvement initiatives. His expertise includes FDA, OSHA, USDA, cGMP, and GHA regulations, as well as tools such as DMAIC, FMEA, DOE, and lean principles. He holds a B.S. in Chemical Engineering and Biochemistry and is certified as a Yellow Belt and Green Belt. Most notable achievements include leading successful peak and prime plans, reducing costs through process optimization, and implementing DE&I initiatives. His strong financial acumen, strategic thinking, and analytical skills make him a valuable asset in driving organizational success.

Achievements/ Highlights

  • Led division DEA (Delivery Estimate Accuracy) pillar for the division and reduced deliver accuracy lead time by 28%, by reducing dwelling packages and fault scan packages on the ship dock.
  • Laid foundation for site capability building by leading training, coaching and certification(Blue Belt, Green Belt, Black Belt) of over 100 associates, with over 140 documented problems solved. Average cycle time from training to certification was 78 days, on time and full completion rate was benchmark for the network, recognized as best in network by global OE. Transforming the organization from reactive mindset to proactive mindset.
  • Lead Peak 2021 and 2022 plan for the site in preparation to meet customer demands during peak Christmas season during COVID 19 pandemic. All operational goals were met or exceeded
  • Lead Prime 2021 and 2022 plans for the site in preparation to meet customer demands during COVID 19 pandemic. All operational goals were met or exceeded
  • Lead 2022 PEAS(Prime Early Access sale) for the site. Coordinated across the SE region to assume volume and cost was met or exceeded.
  • Led division (SE Region 6 sites) Fixed Cost and Variable Cost pillar for the division and reduced spend by 33% by standardizing package sizes, implementing “ship in it own container process”, implementing supermarket for all consumables, changing configuration of the packaging stations to minimize motion

EMPLOYMENT HISTORY

Head Operational Excellence/Finance

  • Drive creation of quality initiatives, process change initiatives and other Lean initiatives to enable the functional area and ultimately the FCs (10 sites in the region) to meet and exceed business plan.
  •  Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
  • Set and clarify requirements and expectations for Operations and Area Managers. Measure performance, provide feedback, and hold Ops Managers accountable for their performance and the performance of their departments.
  • Partner closely with NA Strategy & Operations and Field Sales/BD teams to improve quality and efficiency of the process including cross-validation with field observations.
    • Drive core financial processes including month end closing, variance & mix analyses, headcount & spending tracking

Head Operations

 

  • Lead operations for previous employment fulfillment center which includes Pick, Pack and Ship Dock for Facility with Inbound and outbound operation.  Manage a team of managers and an overall operations team of between 1200 and 1500 employees.
  • Play a critical role in building management depth by providing guidance and mentorship to all levels of leadership within organizational units, as well as serving as an outstanding role model.
  • Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future previous employer leaders including application of succession planning at all levels across all teams.
  • Evaluate performance objectives and metrics to determine inbound or outbound productivity requirements to achieve customer time, accuracy, and quality expectations
  • Manage and execute for defined metrics (KPI for Safety, Quality, Customer Experience, Cost, Involvement)

Lead, Operational Excellence

  • Started Operational Excellence at the Covington site from ground up. Built the team to a current team of 8. Nominated as the first CI champion for the site by VP Operations.
  • As a CI champion, act as the change agent and leadership coach for process improvement and lean manufacturing; driving the lean transformation and sustainment per directed expectations in various functional areas.
  • Implemented network wide (sites in CA, Boston, Illinois, Georgia) visual management system with emphasis on identifying special cause variation vs common cause variation to drive fundamental change in problem solving
  • Participated as a coach in tier meetings, site leadership team meetings and manufacturing unit team meetings.
  • First employee on site to be certified blue belt and Green Belt(lean)

Education- Certificates

B.S. Biochemistry

B.S. Chemical Engineering

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