Master Black Belt - Customer Service

Reference Number: MBB_US_TBG
Location: GA or VA

MASTER BLACK BELT – CUSTOMER SERVICE

One of our top clients, an industry leader in manufacturing environmentally friendly packaging and related products, is seeking a Master Black Belt (MBB) specializing in Customer Service. This highly integral role will be responsible for using a blend of Lean and Six Sigma strategies that drive business results and customer satisfaction. This is a highly visible role and can lead to rapid career progression. 

Why This Company is Unique:

  • Lean Six Sigma has executive backing and full customer support
  • Fortune 500 Most Admired Company
  • One key to their incredible success has been their exceptional Lean Six Sigma program, which has been responsible for continuous improvement efforts resulting in reduced costs, increased efficiency, and performance excellence.
  • Promote and give the tools necessary to help their employees excel – they invest in their people!
  • Hire, train and retain the best people in the industry
  • Relentless commitment to customer service

Experience/Skills/Attributes Needed to Succeed:

  • Education: BS/BA degree and a certified Black Belt or Master Black Belt
  • Technical expertise of Lean/Six Sigma methodology and associated statistical tools i.e. DMAIC
  • 7 to 10+ years of progressive work experience preferably with a manufacturer in a customer facing role  
  • Passion and sense of urgency for executing performance improvement projects
  • Soft skills necessary to communicate with and influence customers
  • Ability to teach, present and coach six sigma initiatives to all levels: customers, shop floor and executive level
  • Negotiation skills to get customer participation and commitment
  • Previous experience with transactional projects
  • High level of integrity and professionalism

Compensation

Our client offers a competitive base compensation plus a very aggressive but achievable bonus opportunity.  In addition, the client offers an excellent benefits package including 401(k), medical and dental coverage, disability insurance, life insurance, educational assistance, and training programs.

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